Shipments & Delivery Policy
At Love and Desire, we confidently take on feedback from our customers and use it to implement on positive change .Our aim is to get your order to soon as possible.
How long will it take to process & dispatch my goods?
We normally process & dispatch orders with in 48 hours ensuring order confirmation is complete and payment is received. During busier times frames (such a Christmas & Valentine's periods) we try our utmost to ensure promptness.
Please note we can only dispatch your order Monday to Friday (up to 5pm). There are no delivery services working on Sunday or Bank Holidays, so in these instance please expect immediate dispatch the next working day.
You can login to your account to view your order status. We will also keep you updated by email confirming your order, when its is dispatched and tracking details.
UK Standard Delivery
DPD or Royal Mail Tracked and Signed for First Class £3.99
Free UK Shipping on order's over £50.00
You will receive your delivery within 3-5 working days after you place your orders (please note Saturday and Sunday are not classed as working days).
We will provide you with a tracking number to keep you updated with your orders progress. If you are not around to take your delivery of your parcel, a card will be left telling you how you can rearrange your delivery or pick up your parcel.
When the goods are dispatched please allow 1-3 working days for them to reach you in the UK.
If you do not receive your goods with 3 working days please email us firstname.lastname@example.org quote your order number, please do provide all your contact details so we can respond effectively.
Please ensure your shipping address you specified is correct and ensure someone is available to receive and sign for your order, as you cannot change the shipping address once its is shipped for that specific order. If your shipping address was incorrect and decide to change to different address while the order is shipped already, you will have to pay for your order again including Postage & Packaging . There will be no refunds for incorrect shipping addresses.
If no one is in to receive the order, usually you will receive a card/note saying the order is at your local DPD or Royal Mail local pick up shop, which you need to take that note and your identification to collect your order.
Another scenario (also due to incorrect addresses) is the package will be sent back to us then you have to wait for the order to return back to us and you will have to pay for the shipping cost again.
Last scenario is the order is totally lost due to incorrect address or no one was able to receive the order, which there will be no refund.
So please ensure that all the details that you give us are correct, so that we can carry out our obligation to you effectively. An email will be sent automatically regarding you order so do double check all the details are correct or contact us asap so it can be amended.
If you have any special requirements, please let us know and we will try to accommodate them.
Select the region on the left and then you will see here a list of countries.
Then click the country you want to see info for.
If a country is not in this list please use the contact form to drop us an email.
Australia / Oceania
The following European countries Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain Sweden, Switzerland we allow you to unlimited fragrances for a Standard rate. This service will be provided by Europe Economy - DPD and will take 3-7 working days before you receive your items.
All International Orders (excluding Europe Standard) above £100.00 GBP will quality for Free Shipping
For International Express and International standard we ship by Royal Mail, DHL & DPD who provide tracking information on your parcels progress . When using International Express and International standard once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
- Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.
- Customs policies vary widely from country, you may want contact your local customs office for further information.
- If aren't available when your parcel is delivered, the courier will leave a calling card with instructions on how to pick it up.
- We will not accept responsibility for packages which are returned to us due insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
- We will not accept responsibility for items being delivered to incorrect location due to insufficient/incorrect address information being provided to Love And Desire.
- We will not accept responsibility for the breakage/damage for any of our products that may occur during transit. Love And Desire ensure that all products are packaged to safeguard protection during the delivery process.
- We cannot accept responsibility for the loss of any of our items/parcel during transit due to the fault of the third party service provider (the courier). However, Love And Desire will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved.
- If a deliver attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods been sent, the initial shipping fees incurred but Love And Desire and any courier charges incurred for returning the parcel to Love And Desire will be deducted from the total refund value.